Metric 5 annual resident satisfaction survey
Meet Oregon’s resident satisfaction requirement with confidence.
Care Analytics helps Oregon facilities administer the annual resident survey, calculate average CoreQ item scores, understand participation and turn Metric 5 feedback into targeted quality improvement.
Targeted insights + real-time analysis
Go beyond the reporting requirement.
Care Analytics assesses resident experience in skilled nursing facilities and helps leaders pinpoint where performance stands, which service areas need attention and what to improve next.
- Tablet, text and other flexible survey response methods designed for senior care populations.
- Secure, privacy-conscious survey processes and approved CoreQ vendor support.
- Current NursingHomeSurveys.com pricing describes the program as approximately 40% less expensive than competing survey products.
Metric 5 at a glance
Four questions. One annual snapshot.
Residents rate the overall facility, staff, care and food on a five-point scale from Poor (1) to Excellent (5).
Reporting workflow
From survey administration to Oregon data entry.
Survey
Use an independent third-party vendor to collect resident feedback.
Calculate
Receive average scores for each required CoreQ item.
Enter
The facility enters scores and participation data in the Oregon application.
Improve
Use results to identify strengths and targeted improvement priorities.
Oregon annual resident satisfaction FAQs
Answers preserved from the current program page.
Who pays for the surveys?
The facility is responsible for paying a third-party vendor to conduct the surveys.
Who enters the data into the Oregon application?
The facility enters the average scores for each CoreQ item supplied by the vendor. Vendors do not have access to the state application.
How may surveys be administered?
Surveys may be administered in writing, by phone, in person, online or through another appropriate method. Facilities record the method or methods used in the Metric 5 data-entry field.
Can a family member complete the survey for a resident?
No. This measure is intended to capture resident opinions only, so family members may not complete the survey as a proxy.
What if a resident cannot complete the survey?
Some residents, particularly those with cognitive impairment, may be unable to participate. That is meaningful program information and is reflected in the number of surveys distributed and completed.
Is there a minimum number of responses?
To protect confidentiality and support fair measurement, facilities with fewer than 10 responses will not have results reported individually. Their responses still contribute to regional and statewide averages.
Can surveyed residents leave before year-end?
Yes. The annual satisfaction survey is a snapshot in time, so some residents may no longer live at the facility when the data is entered.
Who should be excluded?
The existing Metric 5 article lists residents with significant cognitive impairment, residents with court-appointed guardians, residents on hospice and residents in the facility for fewer than two weeks.
Why Metric 5 matters
Resident voice is quality data.
The annual survey helps facilities identify strengths and areas needing improvement in overall experience, staff, care and food.
Results support resident-centered quality improvement while contributing to regional and statewide understanding of Oregon long-term care experience.
Read the Metric 5 articleMake Oregon Metric 5 easier this year.
Care Analytics can help with administration, resident outreach, score calculation, reporting support and actionable analysis.