Know your scores
Become aware of your performance before public reporting or referral conversations.
Compliant third-party administration
Simplify CoreQ administration and turn satisfaction data into action.
Care Analytics provides LTC Trend Tracker submission support, executive dashboards, benchmark reporting and AI-powered insights to help skilled nursing and assisted living providers stay compliance-ready and improve resident satisfaction.
Real-time CoreQ analysis
Know where you stand—and where to focus next.
As an approved CoreQ vendor, Care Analytics helps providers compare performance on key experience areas, track trends, and prepare results for the American Health Care Association’s LTC Trend Tracker.
- Executive, regional and facility dashboards.
- Benchmark reporting across locations and reporting periods.
- AI-supported themes and focused improvement priorities.
- Direct CoreQ data submission support.
CoreQ performance
Facility comparison
Current cycleFacility comparison
Positive responses
Performance by period
Sample124
Response rate38%
Trend+6 pts
CoreQ qualification thresholds
Three numbers every program should monitor.
LTC Trend Tracker accepts results below the thresholds, but those results are not included in aggregate analyses or calculations.
20Minimum valid responses for inclusion in aggregate CoreQ analyses.
30%Minimum recommended valid response rate.
2 monthsMaximum recommended window between sending and receiving a valid response.
Long-stay and assisted living survey results may be aggregated for up to six months to meet minimum sample-size and response-rate requirements.
✓Valid response
1
Complete answersAll items answered, or no more than one question missing.
2
Eligible respondentDoes not meet the exclusion criteria for the applicable questionnaire.
3
Timely returnResponse received within two months of the questionnaire being sent.
Scoring
One percentage that reflects positive experience.
CoreQ combines the official question set into a single satisfaction measure. Respondents use a five-point scale from Poor (1) to Excellent (5).
The facility score is calculated by counting valid respondents whose average across all questions is 3.0 or higher and dividing that number by all valid responses for the same questionnaire type.
See all five measuresBuild your reputation
Use CoreQ to improve before scores become public.
The current CoreQ program highlights three practical reasons to add CoreQ to your satisfaction strategy.
Create time to act
Address below-average areas and measure progress before the next reporting cycle.
Share performance
Use CoreQ results with referral partners as standardized satisfaction measurement grows across the SNF care spectrum.
CoreQ requirements FAQ
What facility teams need to know.
Can CoreQ be part of an existing satisfaction survey?
Yes. The official questions can be asked by themselves or placed first in a longer customer satisfaction survey. The wording, order and five-point scale should remain exact.
How do phone surveys affect response-rate calculations?
For phone surveys, divide the number of people who completed the survey by the number of people actually reached by phone.
Can a vendor submit data to Trend Tracker?
Yes. A satisfaction survey vendor must submit the data, and Care Analytics is listed as an approved vendor with upload capability.
Do results below the thresholds disappear?
No. Trend Tracker accepts results with fewer than 20 valid responses or response rates below 30%, but does not include those results in aggregate calculations or analyses.
Bring compliance, analysis and improvement into one workflow.
See how Care Analytics can reduce administrative work and give every leader a clearer view of resident experience.