Skilled nursing
Long-stay resident
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care you receive?
Complete reference
Understand the CoreQ questions—and what they mean for your organization.
Every CoreQ measure uses standardized questions. Care Analytics helps providers select the correct measure, apply eligibility rules, administer surveys accurately, maximize valid response rates and transform results into performance insights.
Use the exact wording, order and five-point scale.
CoreQ can be administered alone or included at the beginning of a longer satisfaction survey. Similar wording or a similar scale is not the same as CoreQ.
Skilled nursing
Long-stay family
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care your family member receives?
Skilled nursing
Short-stay discharge
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care you receive?
- How would you rate how well your discharge needs were met?
Assisted living
Resident
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care you receive?
- Overall, how would you rate the food?
Assisted living
Family
- In recommending this facility to your friends and family, how would you rate it overall?
- Overall, how would you rate the staff?
- How would you rate the care your family member receives?
Response scale
Poor (1) to Excellent (5).
1 · Poor2 · Average3 · Good4 · Very Good5 · Excellent
Who should receive CoreQ?
Eligibility depends on the measure and care setting.
The following criteria preserve the full eligibility information from the current NursingHomeSurveys.com guide.
Resident and family exclusions
Exclude residents with dementia that impairs their ability to answer, defined as a BIMS score on the MDS of 7 or lower; residents on hospice; residents who have lived in the center for fewer than 100 days; residents with a court-appointed guardian; and family members who live in another country.
Initially eligible
Patients admitted from a hospital to the skilled nursing center, regardless of payor, who are discharged back to the community—such as home or assisted living—within 100 days of admission.
Discharge exclusions
Exclude patients discharged to a hospital, another skilled nursing center, a psychiatric facility, an inpatient rehabilitation facility or a long-term care hospital; patients on hospice; patients with a BIMS score of 7 or lower; patients with a court-appointed guardian; patients who left against medical advice; and patients who died during the skilled nursing stay.
Resident and family exclusions
Exclude residents with a BIMS score of 7 or lower or an MMSE score of 12 or lower; residents with a court-appointed guardian; residents on hospice; residents in the community for fewer than two weeks; and family members who live in another country.
Survey everyone
When a provider does not have cognitive-function data for sample selection, official guidance allows surveying all residents and excluding responses that are not completed independently by the resident.
Administration timing
Match the workflow to the respondent.
Point-in-time sample
Use a cross-sectional sample of current residents or families at one point in time. Administer at least annually, use reminders to improve participation, and associate results with the month the initial survey was administered.
Community discharges
Include eligible discharges over a six-month period. Send after discharge—not on the discharge day—and receive the questionnaire within two weeks. Collection may stop after 125 consecutive valid responses.
Follow long-stay guidance
Use the same point-in-time, at-least-annual approach recommended for skilled nursing long-stay measures.
Short-stay responses must be consecutive; a facility cannot select only its best 125 responses. Use the end month of the six-month collection period as the short-stay measure month.
Improve response rates
Use reminders and convenient completion methods.
Official administration guidance encourages reminders, follow-up surveys and other appropriate techniques to strengthen valid response rates.
- Coordinate text, phone and tablet delivery.
- Track nonrespondents and send thoughtful follow-up reminders.
- Monitor valid responses against the 20-response and 30% targets.
- Exclude late responses received beyond the two-month window.
CoreQ resident survey75% complete
How would you rate the care you receive?
★★★★★
Overall, how would you rate the food?
★★★★★
Source: official CoreQ guidance as published at CoreQ.org and reflected on the current NursingHomeSurveys.com administration guide. Confirm program-specific state requirements before launch.
Let Care Analytics manage the details.
From eligibility and delivery through response monitoring, analytics and submission, we help your team run CoreQ with less administrative work.